Technostress and disengagement from knowledge sharing: an empirical analysis

Abstract

Knowledge sharing is important for organizations to generate new and innovative ideas and to sustain competitive advantage in the volatile business environment. However, there exist various counterproductive knowledge behaviors and, in this study, I focus on one such behaviors known as “disengagement from knowledge sharing”. Using the Job Demands-Resources framework, I intended to understand whether information and communication technologies (ICTs) related phenomena in workplace setting such as technostress creators and technostress inhibitors influence employees’ disengagement from knowledge sharing. Using online survey methodology, I collected data from full time employees, who regularly use ICTs for their professional tasks. The analysis was conducted with the partial least squares path modeling method in SmartPLS software. The results show technostress creators influence disengagement from knowledge sharing and this relationship is mediated by burnout. Finally, I also discussed the implications, limitations, and future research directions of the study.