Report of a post-secondary studies internship at Xwave Solutions, including a research report on the computer-based training (CBT) needs of Xwave Solutions employees

Abstract

This report presents the results of a training needs analysis conducted for xwave solutions by a student intern completing graduate work in the M. ED. Post-Secondary Studies Program at Memorial University. The 12-week internship began January 18, 1999 and was designed to assess the Computer-Based Training (CBT) needs of all xwave solutions employees consisting primarily of Information Technology (IT) professionals. Results from this assessment showed that soft skills were in significantly higher demand than hard or technical skills. In addition, soft skills were significantly more important to complete in 1999. This report presents the research methodology and results, and recommendations for delivery of a new CBT program at xwave solutions. The research study was one component of the internship experience, and this report begins with a summary of the placement setting, internship goals and objectives, a description of activities, and the intern's personal reflections.