Development of an orientation toolkit for the Eastern Health patient monitoring program

Abstract

Background: The Eastern Health (EH) Remote Patient Monitoring (RPM) Program identified the need to develop an electronic orientation toolkit for the orientation of newly hired staff members. Materials previously existed for orientation; however, a more robust toolkit was required as the original information was limited and not available electronically Purpose: To develop an electronic orientation toolkit for the EH RPM program. Methods: The four methods were: 1) integrated literature review, 2) consultations with the EH RPM team members via semi-structured interviews, 3) an environmental scan conducted with other RPM programs in Canada via email, and 4) development of an orientation toolkit. Results: The need for an orientation toolkit and the content to include was confirmed by completing an integrated literature review, an environmental scan, and consultations with EH RPM staff members. Specific competencies identified were enhanced communication skills, computer and technology skills. Orientation to these competencies was also identified as essential to fulfilling daily duties. Based on these findings, an orientation toolkit was developed. The toolkit consists of five modules: 1) Introduction to orientation, 2) Introduction to Remote Patient Monitoring, 3) Computer Technology, 4) Educational Components, and 5) Virtual Presence. Each module contains learning objectives, program information, checklists, and reflection exercises. All newly hired staff members must complete these modules, along with simulation activities and other learning activities with their mentors. Conclusion: The orientation toolkit will orient all newly hired staff members to the EH RPM program and promote a comprehensive and consistent orientation for all new employees.