Role-set theory : an analysis of function and structure in a crisis intervention centre

Abstract

Employing a theory of the middle range, Merton's conceptual view of Status and Role-Sets, I examined a Drug Crisis Intervention Centre focusing on the Crisis Counsellor as Status-Occupant. -- It was hypothesized that a potential for conflict exists when a union of two or more groups occurs, if the group members occupy divergent positions in the social framework. -- This potential is established; when the central interests of one group are perceived as peripheral by the other, and when differing expectations are held by each, appertaining to the process of problem solving. -- It was also hypothesized that even when a potential for conflict has been established, that is two different groups of people are enjoined contemporaneously in the same enterprise; this potential is not fully realized. This is due to the functioning of one or more operatives contained within the social structure that allows social relationships to continue with relative stability. -- I examined the crisis intervention centre using Merton's six social mechanisms as an analytical model. -- I found that this combination of mechanisms is able to furnish moderate amounts of protection. While the state was set for serious conflict, its full potential was never realized. No single circumstance or situation caused a major disruption with the Role-Set. -- It was the case, though, that over a period of time the accumulation of residual conflict becomes concentrated with the result that the mechanisms are no longer able to keep the conflict visibility in check. When this point was reached abridgement of the Role-Set occurred. The individual left, the social structure remained.